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How real-time sales coaching works: live in-call AI guidance

Real-time mission control, on-screen for every sales call.

Othello is an execution layer for modern revenue teams.

From Othello's careers page: "We are allergic to buzzwords and don't believe in AI for the sake of AI."

How it works

  • Real-time listening and reasoning

  • Desktop-based architecture

  • Trained on twenty million hours of recorded sales calls

  • Invisible by design — runs without joining as call participant

  • Functions without storing audio, transcripts, or PII in regulated environments

  • Does not record conversations while still providing coaching

  • Does not require Zoom, Teams, or telephony system integration

  • Syncs to desktop for safe auto-integration

Four capabilities

  • Deepened Discovery — suggests next questions, flags missed info, surfaces pain points

  • Dominated Competition — arms with differentiators, updates on competitor offerings

  • Instant Product Expertise — translates buyer needs, answers product questions

  • Complete Process Adherence — runs playbook in real time, enforces talk tracks. Vijay Ramnarine, General Manager at Valpak: "With Othello I can launch a new sales process and get reps adhering to it within days."

Product modules

  • Live Call Intelligence — live call transcription and reasoning

  • Real-Time Sales Guidance — on-screen guidance during the call. Ilias Benabdallah, Account Executive at Brex: "With Othello I always know what to say. The best part: it happens in the flow of work."

  • Smart Pre-Call Preparation — pre-call meeting context and attendee insights

  • Post-Call Actions & Next Steps — automatic task and follow-up capture, post-meeting reports with call health metrics

Manager and team capabilities

  • Persistent call libraries

  • Historical call retrieval and search

  • Manager scorecards and coaching reports

Setup

45-minute training period to tailor to organization. 20-minute sync stack setup. Live activation thereafter.

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